Use of this Site
In using this Site, you must not:
- Use any of the content on this Site (including movie session times) for commercial purposes or gain or to establish or operate your own product or offering;
- Data mine, scrape or conduct automated searches on this Site or any information contained on it (including, for example, by using spiders or robots).
- Disrupt the operation or security of this Site or any accounts, servers, or networks connected or accessible through this Site;
- Use this Site in a way that may harass, annoy or disrupt any third person, including a third person who may receive messages as a result of your use of this Site;
- Submit any unlawful, threatening, abusive, defamatory, obscene, vulgar, pornographic, profane or indecent information or material of any kind, including without limitation any material constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise breaches any applicable law;
- Submit any material of any kind which infringes the rights of any other person, including material which is an invasion of any privacy rights, which is protected by copyright, trade mark or any other intellectual property right without first obtaining the permission of the owner or relevant right holder;
- Submit any material of any kind which contains a virus or other harmful component;
- Delete any author attribution, legal notices, or proprietary designations or labels in any material that is submitted;
- Modify or delete any content on this Site or add any content to this Site; or
- Attempt to gain unauthorised access to any part of this Site.
The Company reserves the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials which breach any applicable or relevant law.
Conditions of Sale
If you purchase any product or service through this Site, you agree to be bound by the Company’s Conditions of Sale.
The Company has a number of member programs and clubs including Cinebuzz which you may choose to join. By joining any of these member programs or clubs you agree that you have reviewed and are bound by the applicable terms and conditions of each program and club.
From time to time, the Company will run competitions on this Site and you agree to review and be bound by the terms and conditions of each competition you enter.
Advertising and Other Links
This Site may contain links to third party controlled websites (Linked Websites) including for advertising which unless expressly stated on those Linked Websites are not controlled by the Company. The Company is not responsible for the content, nor does the Company warrant the accuracy of the content on Linked Websites and you agree that your use of Linked Websites and the content contained is entirely at your own risk. You also agree that the Company is not liable or responsible for any goods or services provided by third parties that operate Linked Websites.
Discount Vouchers and other Promotional Offers
From time to time, discount vouchers and other promotional offers (Offers) may be available on this Site. You acknowledge that these may not be able to be used at all the Cinemas and your use of these Offers is subject to availability of the goods or services offered as well as any other additional conditions attached to the Offers.
Session Times and Details
This Site contains movie session times and details for the Cinemas which are regularly updated and subject to change and may change from time to time. The Company does not guarantee the accuracy of the movie session times and details but will use its reasonable efforts to keep the details accurate.
Cinema Complex Information
This Site may contain Cinema complex information such as Cinema trading hours and availability of parking for individual Cinemas which the Company understands is correct at the time of posting however is subject to change. The Company does not guarantee the accuracy of the Cinema complex information but will use its reasonable efforts to keep the details accurate.
Intellectual Property Rights
As between you and the Company, you agree that all intellectual property rights (including trade marks, logos, brands, graphics, images, text, software, computer programs, film clips, videos and other media) displayed on or relating to this Site are owned by the Company (or its licensors, sponsors, suppliers or related bodies corporate). Apart from the personal, non-commercial use of the content of this Site, you must not do any of the following unless you have received the prior written permission of the Company:
i. reproduce, reformat, reuse, transmit (including broadcast), communicate, adapt, distribute, sell, modify, store in a retrieval system or publish or otherwise use any of the material on this Site (including without limitation any underlying source code, movie session times or other data);
ii. use any of the content on this Site (including movie session times) for commercial purposes or gain or to establish or operate your own product or offering;
iii. data mine, scrape or conduct automated searches on this Site or any information contained on it (including, for example, by using spiders or robots);
iv. interfere with, or attempt to interfere with, the proper working of this Site, (including, for example, by making excessive traffic demands on this website);
v. reproduce the Company’s trade marks or logos on another website;
vi. create a hyperlink to this Site.
Material You Upload onto Site
For any material you upload onto this Site or submit to the Company through this Site including on forums or participation in competitions or film reviews, you warrant that you are the owner of this material or have obtained all necessary licences to use this material and that your use of this material complies with all applicable laws, for instance the material will not defame or vilify any person. You grant the Company a perpetual, irrevocable and royalty free licence to use this material for the purposes it was provided to the Company and consent to any acts by the Company which would otherwise be an infringement of your moral rights.
Security and Anti-Fraud Measures
The Company uses cookie and other technology to track your use of this Site and to enhance your online experience. You can disable cookies via your browser settings.
Supply of Alcohol
Certain Cinemas are licensed to serve alcoholic beverages. The Company supports the responsible service of alcohol. The Company reserves the right to check the identification of any customer who wishes to purchase alcoholic beverages at the Cinemas.
Limitation of Liability
You acknowledge and agree that unless required by law, and without limiting the Australian Consumer Law or the Consumer Guarantees, this Site and its content is provided “as is” without warranties of any kind, express or implied. You also acknowledge that you use this Site and the material contained on this Site at your own risk and to the extent permitted by law, you agree that the Company (including its related bodies corporate and affiliates), its directors, officers, employees and agents exclude all liability to you or any other person including for any consequential loss or damage including indirect, incidental or special damages, or loss of business or profits, which results from your use or access of this Site and the material contained on it.
Complaints and Dispute Resolution
Event Cinemas Conditions of Sale
Purchase of Products or Services from this Site
You acknowledge the Company’s right to enforce film classification requirements set by the Australian Classification Board and you will not purchase tickets that you (and any persons on whose behalf you purchase tickets) are not legally entitled to see, for instance if you are under 15 you cannot purchase and use tickets for a film classified M15+. The Company reserves the right to insist that you provide suitable identification depending on a film’s classification.
Cinema Specific Policies
Each Cinema of the Company has specific house polices such as Responsible Service of Alcohol and may have other conditions of entry that apply from time to time. These are made available at each Cinema and you agree to be bound by these. Cameras, audio and video recorders are not permitted inside any Cinema.
Personal Information and Payment System
Your payment and credit card details submitted using this Site are fully encrypted through industry standard secure software server technology. The Company recommends that you check the Verisign certificate at the time of any purchase to confirm this measure has been taken. If you suspect that unauthorised use of your credit card has occurred as a result of a purchase from this Site, you should notify your credit card provider immediately in accordance with its reporting rules and procedures.
No Free List
The Company may impose a “no free list” or “no free tickets” restriction (NFT) to certain films and screenings in its discretion. NFT is a restriction imposed for selected films and screenings upon their release. It means that no special complimentary coupons, discounts or offers are valid for use on that specific film or screening until the restriction has been lifted. Generally, the NFT restriction will last only 1-2 weeks after a film’s release, although there are exceptions.
Where you purchase concession tickets online, suitable identification must be provided at the Cinema.
The purchasing of products and services may be subject to booking, credit card and other fees. All tickets purchased through this Site will be subject to a booking fee per standard, Vmax or Gold Class ticket booked unless otherwise specified. The Company reserves the right to vary the amount of this booking fee from time to time, as specified in the ticket purchasing process.
Additional charges may apply for 3D films and for the purchase of 3D glasses and as otherwise notified by the Company.
Times and Session Details
Times and session details in relation to tickets purchased thought this Site are subject to change without notice.
Cinema Complex Information
This Site may contain Cinema complex information such as Cinema trading hours and availability of parking for individual Cinemas which the Company understands is correct at the time of posting however is subject to change. The Company does not guarantee the accuracy of the Cinema complex information but will use its reasonable efforts to keep the details accurate.
Refund and Return Policy
To the extent permitted by law, and without limiting the application of Australian Consumer Law and the Consumer Guarantees, the Company’s liability to you in connection with the purchase or use of any products or services obtained from this Site is limited to either:
(a) replacement of those products or services; or
(b) a refund of the cost of purchase of those products and services.
Refunds or exchanges are not available where you simply change your mind, or where you have mistakenly purchased the wrong ticket or where you do not have a receipt for the products or services.
To the extent permitted by law:
(a) The Company (including its related bodies corporate and affiliates), its directors, officers, employees and agents exclude all liability to you and any other persons who use a product or service you have purchased from this Site including liability for any consequential loss or damage, indirect, incidental, special damages, or loss of business or profits; and
Where your purchase from this Site includes a purchase of any alcoholic beverage, you warrant that you are over 18 years of age and legally entitled to purchase this product. If you are purchasing this product on behalf of someone else, the recipient must also be over 18 years of age. You or the product recipient must supply suitable photographic proof of age evidence at the point of supply at the Cinema on request by the Company. If this cannot be presented, the Company is entitled to refuse to supply the alcoholic beverage with no further compensation to you.
GST applies to the purchase of products and services from this Site and will be charged at the time of purchase.
The Company’s obligations to you will be suspended for the period in which the Company is affected by any event beyond its reasonable control which shall include without limitation an act of God, fire, flood or other extreme weather event, natural disaster, strike, electricity, power or communications failure, shortage or unavailability of products or services or a change in applicable law.
No Re-Sale or Promotional Use
Products or services obtained from this Site (including vouchers) may not be re-sold for commercial or promotional purposes, bundled with other goods and services or used for promotional purposes without the Company’s prior written consent.
Cinebuzz Club Terms and Conditions
Including Cinebuzz for Crew, Cinebuzz for Students, Cinebuzz Film Club, Cinebuzz Chicks at the Flicks and Cinebuzz for Seniors.
1.1 These Terms and Conditions are for the Cinebuzz Rewards Program. Your participation in the Program will be governed by these Terms and Conditions. They are intended to protect both Members and the Program Operator. It is a Member’s responsibility to read and understand them. We ask that you read them carefully.
1.2 Use of your Membership Card or Membership Number signifies your acceptance of the current Terms and Conditions of the Program.
1.3 These Terms and Conditions are effective as at 1 July 2014. These Terms and Conditions, including any Benefits of the Program, may be amended from time to time by the Program
Operator at its sole discretion. Members should refer to cinebuzz.com.au for the current Terms and Conditions.
1.4 Every Member is subject to these Terms and Conditions.
In these Terms and Conditions, the following words and expressions shall have the meanings as defined below unless the context otherwise requires:
- 'Benefits' means benefits offered under the Program to Members.
- 'Card' means a card issued by the Program Operator to identify the Member as a participant of the Program and to enable a Member to utilise the benefits and privileges of the Program.
- 'Cinebuzz Rewards' means the cinema loyalty program operated by the Program Operator.
- 'Cinebuzz Rewards Crew' means a person who qualifies as a Cinebuzz Rewards Crew Member for the time being. For details please see cinebuzzcrew.com.au
- 'Cinebuzz Rewards for Seniors' means a person who qualifies as a Cinebuzz Rewards for Seniors Member. For details please see cinebuzz.com.au
- 'Cinebuzz Rewards for Students' means a person who qualifies as a Cinebuzz Rewards for Students Member. For details please see cinebuzz.com.au
- 'Cinebuzz Rewards VIP Member' means a Member who has qualified for the VIP membership tier and so is entitled to additional Benefits as set out in these Terms and Conditions.
- 'Cinemas' means cinemas operated by The Greater Union Organisation Pty Ltd or its related bodies corporate in Australia including cinemas branded Event Cinemas, Greater Union or Birch Carroll & Coyle.
- 'Free Movie Ticket' provides for the Member to receive a complimentary movie ticket at no cost, subject to availability, at a Participating Cinema.
- 'Gold Class Session' means any session screened in a Gold Class auditorium at a Participating Cinema, where Gold Class pricing applies.
- 'Member' means a person who has been admitted by the Program Operator as a participant in the Program and is being recognised by the Program Operator as a participant for the time being.
- 'Membership' means membership of the Program by a Member.
- 'Membership Number' means the number shown on the Member’s Membership Card or when the Member logs onto their home page online or via mobile app.
- 'Membership Tier' means the tier of Membership the Member is qualified to. This is either a base tier or VIP tier membership.
- 'Membership Type' means the type of Membership the Member holds. This is either a Cinebuzz Rewards Crew Membership, a general Cinebuzz Rewards Membership, a Cinebuzz Rewards for Students Membership or a Cinebuzz Rewards for Seniors Membership.
- 'Participating Cinema' means the Cinemas designated by the Program Operator from time to time as 'Participating Cinemas' for the purpose of the Program. For a list of current Participating Cinemas please see cinebuzz.com.au
- 'Program' means the Cinebuzz Rewards Program.
- 'Program Operator' means The Greater Union Organisation Pty Ltd.
- 'Program Partner' means an entity with which Program Operator has entered into an agreement to provide goods and/or services to Program Members.
- 'Reward Points' means points earned as part of the Program that can be redeemed for a Free Movie Ticket. For the sake of clarity it is noted that Reward Points are totally different to Status Credits that can be earned in the Program. Rewards Points are not relevant to tier status assessment in the Program.
- 'Seniors' means a Member who has been approved by the Program Operator as a Cinebuzz Rewards for Seniors Member of the Program for the time being.
- 'Standard Session' means any session excluding Gold Class, Vmax, Silverscreen, Movie Marathons, 3D sessions or any other screening or program determined by the Program Operator to be a special event.
- 'Status Credits' means the credits earned by a Member that counts towards their tier status assessment. For the sake of clarity it is noted that Status Credits are totally different to Reward Points. Status Credits cannot be redeemed for a Free Movie Ticket.
- 'Students' means a Member who has been approved by the Program Operator as a Cinebuzz for Students Member of the Program for the time being.
- 'Terms and Conditions' means these terms and conditions of the Program and any changes to these terms and conditions as may be made by the Program Operator from time to time, at its sole discretion.
- 'VIP Member' means a Member who qualifies to the VIP Cinebuzz Rewards tier of Membership at that particular time.
- 'Vmax session' means any session screened in a Vmax auditorium at a Participating Cinema, where Vmax pricing applies.
- '3D' session, means any session at a Participating Cinema advertised as a 3D session.
3. Types of Membership
There are four types of Membership available that you may be eligible for:
Cinebuzz Rewards Member; or
Cinebuzz Rewards Crew; or
Cinebuzz for Students Member; or
Cinebuzz for Seniors Member.
3.1: Cinebuzz Rewards
A person who is a Member, but is not enrolled to be a Cinebuzz Crew, Cinebuzz Rewards for Students or Cinebuzz Rewards for Seniors Member will be a Member of the general Cinebuzz Rewards Program.
3.2: Cinebuzz Rewards Crew
A person who is eligible for a Cinebuzz Rewards Crew Membership as set out in the Criteria for Membership below will be a Cinebuzz Rewards Crew Member for the time being and be entitled to additional Benefits under the Program. For details please see cinebuzzcrew.com.au
3.3: Cinebuzz Rewards for Students
A person who is eligible for a Cinebuzz Rewards for Students Membership as set out in the Criteria for Membership below will be a Cinebuzz Rewards for Students Member for the time being and be entitled to additional Benefits under the Program. For full details of Cinebuzz Rewards for Students please see cinebuzz.com.au
3.4: Cinebuzz Rewards for Seniors
A person who is eligible for a Cinebuzz Rewards for Seniors Membership as set out in the Criteria for Membership below will be a Cinebuzz Rewards for Seniors Member and be entitled to additional Benefits under the Program. For full details of Cinebuzz Rewards for Seniors please see cinebuzz.com.au
4. Membership Tiers:
There are two tiers of Membership available that a Member may be eligible for:
Cinebuzz Rewards Member; or
Cinebuzz Rewards VIP Member.
Any Member who is not a VIP Tier Member is a standard Cinebuzz Rewards tier member.
A Member will be a Cinebuzz Rewards VIP Member for the time being if they meet the criteria for Cinebuzz Rewards VIP Membership as set out below.
5. Membership cost:
Membership of the Program is free of charge
6.1: General Criteria
A person can hold a Membership if that person meets each of the following criteria:
(a) The Program Operator has approved the person’s Membership application at its sole discretion;
(b) The person must be a resident of Australia;
(c) To be a Member of the general Cinebuzz Rewards program the applicant must be between the ages of 15 to 59 inclusive:
Those aged 3 and up to 14 may join the Cinebuzz Rewards Crew Program
Those aged 60 years and over may join the Cinebuzz Rewards for Seniors Program;
(d) Membership can only be held by an individual. Membership is not open to families, groups, companies, trusts, partnerships, other entities, government departments or agencies.
Individual employees of a corporation or other entity can be enrolled as individual members;
(e) The person must provide and maintain details of a valid email address for their Membership at the time of joining and for their period of Membership and agree to receive
membership information emails from time to time. Members of the one household may share the same email address.
6.2: Criteria for Cinebuzz Rewards Crew Membership
A person can hold a Cinebuzz Rewards Crew Membership if that person meets each of the following additional criteria:
(a) The person must be in the age range of 3 to 14 years of age inclusive; and
(b) The parent or guardian of the child must complete the on-line application form at cinebuzz.com.au for the child and as part of that process the parent or guardian must
provide their email address and other information as the contact point for communication to the child Member and the parent or guardian must also acknowledge their approval for
the child to join as part of the application process.
6.3: Criteria for Cinebuzz Rewards for Students Membership
A person can hold a Cinebuzz Rewards for Students Membership if that person meets the following additional criteria:
(a) The person must be an enrolled student at an education institution or equivalent as assessed by the Program Operator and be able to show a student card each time they attend the
cinema if requested by staff of the Program Operator.
6.4: Criteria for Cinebuzz Rewards for Seniors Membership
A person can hold a Cinebuzz Rewards for Seniors Membership if that person meets the following additional criteria:
(a) The person must be 60 years of age or over.
6.5 Criteria for different tiers of Membership:
6.5.1: All Members will fall into one of two tiers within the Program. Either:
(a) Cinebuzz Rewards Tier: At time of joining all Members initially enter the Program as a Cinebuzz Rewards Member. They will retain that level of Membership until either, (i) they
qualify for a higher Membership tier, (ii) they terminate their Membership, or (iii) the Program Operators terminate their Membership; OR
(b) Cinebuzz Rewards VIP Tier: To become a Cinebuzz Rewards VIP Member, an individual must earn a certain number of Status Credits in a rolling 12 month period as specified by the Program Operator. Once a Member becomes a Cinebuzz Rewards VIP Member they will retain that status for 12 months from the end of the month they qualify. At the end of the 12 months their tier status will be re-assessed. To maintain the status of a Cinebuzz Rewards VIP Member they must continue to earn a certain number of Status Credits in the subsequent rolling 12 months as specified by the Program Operator. Please see cinebuzz.com.au for details regarding the number of Status Credits to either attain or retain Cinebuzz Rewards VIP Membership status.
6.5.2: Earning Status Credits for tier assessment
Members will earn Status Credits for a maximum of one paid ticket per session where the purchased ticket is used by the Member and the Member’s Membership Number is recorded against the ticket purchase.
Members will earn Status Credits according to the type of session they purchase a ticket for, with different Status Credits earned for each of a Standard Session, a Vmax Session and a Gold Class Session. Please see cinebuzz.com.au for details regarding the number of Status Credits currently earned by session type.
Status Credits are not earned on a Free Movie Ticket.
Status Credits are earned by the individual Member and cannot be transferred or pooled with other Members.
Status Credits expire at the end of the month on the 1 year anniversary of the month they were earned.
7. Membership Card
7.1 The Program has its own distinctive Membership Cards. There are separate distinctive Membership cards for:
(a) Cinebuzz Rewards Crew Members
(b) General Cinebuzz Rewards Members
- With a separate card for general Cinebuzz Rewards VIP Members
(c) Cinebuzz Rewards for Seniors Members
- With a separate card for Cinebuzz Rewards for Seniors VIP Members
Cinebuzz Rewards for Student Members have a standard Cinebuzz card as used by general Cinebuzz Rewards Members, with the Program’s system providing information to the Members online and in-cinema to cinema staff as to their eligibility for Cinebuzz Rewards for Student benefits at any particular time.
7.2 VIP Membership Cards have a member since date on them. Regardless of whether the member is downgraded from Cinebuzz VIP to standard membership they can to continue to use their Cinebuzz VIP card.
7.3 If a base tier Cinebuzz Rewards Member meets the criteria at any time to move to VIP Membership tier status, the Member will be issued with a new VIP Membership Card for which they now qualify.
7.4 The Member’s existing balance of Reward Points is retained if and when a Member changes status from any one tier to another.
7.5 Members should keep their Card secure.
7.6 The Card is not transferable and must not be given to other individuals to secure benefits from the Program.
7.7 The Membership Card should be presented at the point of sale when making any purchase.
7.8 If a Membership Card is lost or stolen the Member must immediately advise the Program Operator. In the first instance the Program Operator will replace the Membership Card. Thereafter the Member may be charged a replacement fee of $10 at the Program Operator’s discretion.
7.9 The Program Operator shall be entitled to assume that any person that purports to be a Member and provides (whether in person or through any electronic, telecommunications or other media) the Membership Card or Membership Number to the Program Operator is in fact the Member. The Program Operator shall be entitled to reveal to any such person any and all information relating to their Membership and Membership bookings, and treat and act on any request of such a person with respect to any other matter regarding the Program without taking any further steps to verify the identity of the person.
8. Period and Form of Membership
The Period of Membership of the Program is from the date of enrolment until terminated by either the Member or the Program Operator.
A Cinebuzz Rewards Crew Member will automatically become a general Cinebuzz Rewards Member when they reach the age of 15.
A general Cinebuzz Rewards Member will automatically become a Cinebuzz Rewards for Seniors Member when they reach the age of 60.
A Cinebuzz Rewards for Students Member will be required to provide student identification that is acceptable to the Program Operator each year to retain their Cinebuzz Rewards for Student Membership. Otherwise they will automatically be migrated after that year to a general Cinebuzz Rewards Membership unless or until they subsequently provide student identification that is acceptable to the Program Operator.
9. Activation of Membership
9.1 Members who join the Program online or via mobile app will be allocated, while enrolling online or via mobile app, a temporary online version of a Membership Card and associated details. From that point, their Membership is active and may be used, including the ability to both earn and redeem Reward Points. Members who have joined online or via mobile app should collect their actual Membership Card when they next attend any Participating Cinema. To do so they need to print off from their online Membership homepage a copy of their online membership card. They should present this print off to staff in cinema who in turn will scan the document and provide them with their actual Membership Card.
9.2 Members who join the Program in cinema will be provided a permanent Membership Card with a Membership Number at that time. The Member can earn Reward Points from that time. However, for the Member to complete enrolment and fully activate their Membership, they must go online at cinebuzz.com.au and provide details to complete their enrolment. In the case of the activation of enrolment for a Cinebuzz Rewards Crew Member, this enrolment must be completed by the parent or guardian of the person being enrolled. Once that process is completed, Reward Points can be redeemed as set out in these Terms and Conditions.
10. Program Benefits
10.1 No Guarantee
The Program Operator does not guarantee or warrant that any or all of the Benefits or privileges of the Program will be available at all times. The Program Operator reserves the right to change, modify, limit or cancel any of the Program Benefits at any time. This includes increasing or decreasing any requirements for a reward, changing the value of rewards or limiting the availability of rewards. This also includes changing the list of Participating Cinemas.
10.2 Earning Reward Points
Members will earn Reward Points on one paid ticket per session. A ticket purchased by a Member must be used by that Member.
The number of Reward Points earned will vary depending on the session type the Member has purchased and the Member’s tier of Membership. Please see cinebuzz.com.au for details of the number of Rewards Points that will be earned by session type and according to a Member’s Membership tier status. Complimentary tickets do not earn Reward Points.
The Program Operator may offer bonus points for any particular movie, session, cinema or any combination thereof.
A Member can only earn a maximum of 1,700 Reward Points on any calendar day.
Points earned through purchasing tickets may not be credited to the Member’s account until up to 24 hours after the session in which they were earned.
Members cannot transfer points to another Member.
Points cannot be redeemed for cash.
Points may vary between ticket types. In the event that tickets are purchased as a package (e.g. double-admit evouchers, Family Passes, 2-for-$x etc) only one member may be able to earn points.
Standard sessions for Family Pass earn 400 points, Screen Saver earns 75 points. Screensaver tickets with Vmax Surcharges earn 100 points. Telstra Thanks tickets earn 50 points for standard and 75 for Vmax sessions. Telstra tickets do not qualify for the online bonus points. Moonlight GA can be redeemed at 600 and Moonlight Gold Grass can be redeemed at 1500 points. Moonlight GA Earn 100. Moonlight Gold Grass Earn 250.
10.3 Redeeming Reward Points
Members can redeem Reward Points for Free Movie Tickets. The number of Reward Points needed will vary depending on the Membership type and the session type the Member is redeeming the ticket for. Please see cinebuzz.com.au for details of the number of Rewards Points that are required to redeem a Free Movie Ticket.
The Program Operator may, at its sole discretion from time to time, offer a reduced points redemption requirement for any particular movie, session, cinema, member type or any
Reward Points will be removed from the Member’s account at the time of booking a redemption ticket but may not appear as removed until up to 24 hours after the session in which they were redeemed.
Free Movie Tickets for redemption may not be available for all sessions. Where Free Movie Tickets are available for redemption, the number available for redemption in each session is limited and once these have been used others will not be made available for redemption.
Members may be able to redeem Reward Points for items other than Free Movie Tickets at certain times as specified by the Program Operator.
Reward Points redemption of Free Movie Tickets must be booked online or via mobile app at cinebuzz.com.au
10.4 Reward Points expiry
Reward Points remain valid and can be used for a period of up to 12 months after the date they were earned. Reward Points earned more than 12 months previously will automatically expire.
10.5 Flash Promotions and offers
Members who have their Membership Card scanned or buy tickets online may go into the draw to ad-hoc competitions or receive ad-hoc discounts, offers and rewards. Members are subject to the terms & conditions of such offers.
Members may be eligible to attend special screenings only available to Program Members, or available to Members at a reduced price. Members may be required to present their Membership Card at such sessions as proof of Membership. Membership does not guarantee entry to these screenings and are only available while tickets last.
10.7 Program Partners
The Program may include Benefits to Members from time to time that are offered by third party Program Partners. These offers are accepted by the Program Operator in good faith as to the appropriateness of the offer for Members and the ability of the Program Partner to deliver in accordance with any offer they make. The Program Operator accepts no responsibility or liability whatsoever with regard to any offers or Benefits provided to Members by Program Partners or any matter or dispute that may arise between the Member and a Program Partner in relation to any offer or Benefit that a third party has made through the Program.
10.8 Additional Cinebuzz Rewards Crew Member Benefits
Each Cinebuzz Rewards Crew Member may receive additional Member Benefits when attending Participating Cinemas or participating in other offers or promotions by the Program Operator. These may include special Cinebuzz Rewards Crew Member pricing to certain sessions. Please see cinebuzzcrew.com.au for details applicable at any point of time for Cinebuzz Rewards Crew Members.
10.9 Additional Cinebuzz Rewards for Students Member Benefits
Each Cinebuzz Rewards for Students Member may receive additional Member Benefits when attending Participating Cinemas or participating in other offers or promotions by the Program Operator. This may include special pricing to certain sessions. Please see cinebuzz.com.au for details applicable at any point of time for Cinebuzz Rewards for Students Members.
10.10 Additional Cinebuzz Rewards for Seniors Member Benefits
Each Cinebuzz Rewards for Seniors Member may receive additional Member Benefits when attending Participating Cinemas or participating in other offers or promotions by the Program Operator. These may include special pricing to certain sessions. Please see cinebuzz.com.au for details applicable at any point of time for Cinebuzz Rewards for Seniors Members.
10.11 Additional VIP Member Benefits
Cinebuzz Rewards VIP Members may receive additional Member Benefits when attending Participating Cinemas or participating in other offers or promotions by the Program Operator. These may include benefits such as special pricing to certain sessions, increased points earning rates, decreased points redemption rates, access to special events or other benefits. Please see cinebuzz.com.au for details applicable at any point of time for VIP members.
11. Required methods of cinema bookings to receive Program Benefits
11.1 In order to ensure that Member bookings can be tracked to deliver Program Benefits, Members must log in to their accounts when making paid ticket bookings either online or via mobile App, or scan/present their Membership Card to the cashier at the beginning of the transaction when purchasing in cinema.
11.2 Reward Points redemption of Free Movie Tickets must be booked online, via mobile app at cinebuzz.com.au or in cinema. Members must sign into their online account and follow the prompts associated with online redemption bookings.
12. Termination and Liability
12.1 If in the Program Operator’s reasonable opinion, a Member is using their Membership in an abusive or fraudulent way, has failed to comply with these Terms and Conditions, has committed an unlawful act or causes wilful damage to the Program Operator’s property, the Program Operator has the right to:
(a) immediately terminate their Membership;
(b) suspend their Membership temporarily until further notice;
(c) reverse or cancel any Reward Points and or other Program Benefits that a Member has accrued; and/or
(d) refuse to honour the redemption of any Reward Points.
12.2 Fraud or abuse concerning the Membership and/or privileges and Benefits may be subject to appropriate administrative and/or legal action by the Program Operator.
12.3 On the death of a person who is a Member the Membership will automatically terminate.
12.4 The Program Operator reserves the right to terminate the Program at any time without assigning any reason or giving any prior notice.
12.5 All Benefits, offers and rewards will be forfeited on termination of a Membership or on termination of the Program. The Program Operator (and its related bodies corporate and Program Partners) will have no further liability to any Member on termination of the Member’s membership or termination of the Program.
12.6 To the extent permitted by law (and including without limiting the application of the Australian Consumer Law and the Consumer Guarantees):
(a) The Program Operator (and its related bodies corporate and Program Partners) is not liable to a Member for any indirect or consequential loss or damage of any kind including loss of profits and loss of revenue;
(b) the maximum aggregate liability of the Program Partner (and its related bodies corporate and Program Partners) in connection with the Program, whether for breach of this Agreement or in tort (including negligence) or otherwise is $10.
12.7 Nothing in these Terms and Conditions of Membership shall limit the Program Operator in the exercise of any of its legal or equitable rights and remedies.
13. Local laws and possible tax liability
13.1 The Program and the Member’s entitlements to any Benefits under the Program are subject to all laws applicable to the Program Operator and to the Member which restrict, prohibit or limit the scope or extent of the Program or any Benefits or privileges.
13.2 Rewards under the Program may be subject to tax liability. Any tax liability, including disclosure, connected with the receipt or use of the programs is the responsibility of the Member.
14. Reserved right to amend the Program
14.1 The Program Operator reserves the right to amend or alter the Terms and Conditions of the Program at any time. All interpretations of these Membership rules and regulations and conditions shall be at the sole discretion of the Program Operator.
15. Governing Law and jurisdiction
15.1 The Terms and Conditions of Membership of the Program are governed by and will be construed in accordance with the laws of New South Wales, Australia irrespective of where the application for Membership has been completed by the Member and submitted to the Program Operator. In any action or other legal process with respect to any matter or thing in connection with these Terms and Conditions or Membership, the Member submits to the non-exclusive jurisdiction of the courts in the State of New South Wales.
15.2 Nothing in these Terms and Conditions affects any rights a Member may have and which by law cannot be excluded, including under the Australian Consumer Law.
15.3 If part or all of any clause in these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.
17. Contact Us
If you have any questions or queries about the Cinebuzz Rewards Program, please contact us using the following email address: [email protected]
The Greater Union Organisation Pty Ltd (the Company) operates the Cinebuzz loyalty program (the Program) as well as the website www.eventcinemas.com.au and the cinemas listed on the website. The Company is committed to ensuring your personal information is protected. The Company understands and appreciates you are concerned about your privacy and about the confidentiality and security of information we may collect about you. It will explain how we manage your personal information.
The information we collect about you
When you apply to become a member of the Program we collect a number of types of personal information about you including your name, email, gender, date of birth, mobile number, address and cinema preferences. Once you become a member of the Program we may collect other personal information about you depending on what services or Program benefits you use. This may include collecting credit card details, payment and transaction details/history and, where you have the option to comment on our services or products, whatever other information you choose to supply to allow us to provide products and services to you.
How personal information is collected and held
We may collect your personal information in relation to your interactions and transactions with us and as part of providing you with Program benefits. This includes sending you news, information and communications as part of the Program, participating in a promotion, competition, or survey; using your number or associated identifiers such as payment cards; registering for services; using related digital services; purchasing movie tickets on our website or at a cinema. We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our third party service providers. We implement a range of measures to protect the security of that personal information.
How we use your information and who we may disclose it to
The information that we collect from you is strictly confidential. We do not sell, rent, loan, trade or lease the addresses stored in our database to any unrelated third parties. The Company uses the information you provide to us to communicate with you about the Program, provide Program benefits, and to help you access the services or acquire the goods that the Company provides relating to the Program more easily. We also use personal information to administer, improve our products and services and tailor them to your interests. We may also send you marketing material about products and services we believe are suited to you and your interests. If you do not wish to receive any of this material you may simply choose “unsubscribe” from our mailing list and no further material will be sent to you.
In providing us with your personal information, you consent to this disclosure. The Company will not disclose your personal information for purposes or to parties other than those outlined above without your consent.
User generated content
If you post reviews or comments on the site, you grant the Company and its affiliates a non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such reviews and comments throughout the world in any media. You also grant the Company and its affiliates and sub licensees the right to use the name that you submit with any review or comment, if any, in connection with such review or comment.
From time to time, the Company will conduct competitions as part of the Program. When these competitions are run, you may also be given the choice of being on a mailing list to receive further contact from us. Unless you choose to receive further communications from the Company, the information we collect from your entry in the competition is not used for any purposes other than the competition.
Links to other websites
Storage and security of your personal information
Any personal information that we collect about customers, including email addresses, will be kept in the Company’s database. The database will be accessible only by those authorised to perform normal daily tasks such as updating addresses and renewing Program membership. The Company will take all reasonable precautions to protect the personal information it holds from any misuse, loss, unauthorised access, modification or disclosure.
The internet is not a secure environment. If you use the internet to send us any personal information, the Company will not be liable for events arising from unauthorised access to your information.
Access to your information
You have a right to access and correct most of the personal information we hold about you. If you wish to have access to or correct your information, please send us an email or letter at the addresses provided below. If the Company does not allow you to access or correct your personal information we will provide you with the reasons for our decision.
Accuracy of your information
Once we receive personal information from you, we take all reasonable steps to ensure that all the information we collect, use or disclose us accurate and up to date. If you think that any of your personal information held by us in inaccurate, please send us an email or letter at the addresses provided below and we will take reasonable steps to ensure that it is corrected.
You can also update your Program membership details through the member login section on the website.
Event Hospitality & Entertainment Limited
478 George Street
Sydney NSW 2000
You should provide us with as much detail as possible about the particular information sought, in order to help us retrieve it. An access fee may be charged.
If you wish to make a complaint about a privacy matter, we will examine the complaint and endeavour to respond within 14 days. If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner (see www.oaic.gov.au).