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1 This Site and these Terms

This Site is operated by The Greater Union Organisation Pty Ltd trading as Event Cinemas (ACN 000 024 439) (Event). We value your interest in our Cinemas and appreciate your visit to our Site.
 

These Terms set out how we allow you to access and use our Site, how we display information about our products and services, and the conditions that apply to purchases made on our Site.
 

You should read these Terms in conjunction with the Event Privacy Policy.
 

Browsing, accessing, using, or purchasing any products through the Site forms a legally binding agreement between you and Event, and you accept and agree to be legally bound by these Terms.  If you do not agree to be bound by these Terms you must cease accessing and using this Site.
 

2 Interpretation

In these Terms unless the context otherwise requires:
 

(a) Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
(b) Cinemas includes Event Cinemas, Greater Union, BCC Cinemas and GU Filmhouse branded cinemas, Moonlight outdoor cinemas, Skyline Drive In Blacktown, as well as other cinemas which are operated by Event or its related bodies corporate.
(c) Intellectual Property means any copyright, patent, trade mark, design, or other related statutory or common law right, anywhere in the world, whether registered or capable of registration or not.
(d) Product means any good or service provided or offered for sale or rental by Event, including (without limitation):

      (i)movie tickets and alternative content tickets;
      (ii)3D glasses;
      (iii)gift vouchers;
      (iv)food and beverage items; and
      (v)accessories and ancillary services.

(e) Terms means these terms and conditions as amended by Event from time to time, and include the Event Privacy Policy www.eventcinemas.com.au/terms/privacy.
(f) Event, we, us, or our means The Greater Union Organisation Pty Ltd (ACN 000 024 439).
(g) Site means this website.
 

3 Using this Site

3.1 Accessing and using this Site

You must only access and use the Site in accordance with these Terms and any applicable law.
 

Event reserves the right to deny access to this Site for any conduct that in its discretion it believes is unlawful or breaches these Terms.
 

3.2 Prohibited activities

You must not, and must not attempt to or assist any other person to:

(a) use any of the content on this Site (including movie session times) for commercial purposes or gain or to establish or operate your own product or offering;
(b) use data mining, robots, screen scraping or similar data gathering and extraction tools on the Site;
(c) interfere with or disrupt the operation of this Site or the servers or networks that host the Site;
(d) interfere with security-related or other features of the Site;
(e) use this Site in a way that may harass, annoy or disrupt any third person, including a third person who may receive messages as a result of your use of this Site;
(f) use this Site to transmit, submit, convey or transfer any material or information that:
(i) is unlawful, threatening, abusive, defamatory, obscene, vulgar, pornographic, profane or indecent, including without limitation any material constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise breach any applicable law;
      (ii)infringes the rights of Event or of any other person;
      (iii)is the personal information of any other person without that person’s consent, or would otherwise infringe another person’s privacy rights;
      (iv)is protected by copyright, trade mark or any other intellectual property right without first obtaining the permission of the owner or relevant right holder, or would otherwise infringe the intellectual property rights of any person;
      (v)contains or comprises any malicious software of any description.

Event may refer fraudulent, abusive, or illegal activity to the relevant authorities and reserves its rights to disclose the full details of any such conduct (including any associated personal information).
 

4 Site content

4.1 Information published on the Site

Event publishes information on the Site, including about:

(a)movies and movie session times;
(b)prices for goods and services;
(c)Cinema trading hours; and
(d)Cinema facilities and access.

This information is regularly updated, and may change from time to time. Event uses reasonable efforts to ensure that information published on the Site is accurate and up to date, but does not guarantee the accuracy of any information published on its Site.
 

4.2 Advertising and links to third party websites

Event may, from time to time, publish on the Site links to websites controlled by third parties (Linked Sites), including for advertising purposes. Unless expressly published otherwise, Linked Sites are not controlled by Event.

Event is not responsible for and does not warrant the accuracy of any content of any Linked Site. You agree that your use of or navigation to any Linked Site is entirely at your own risk.
 

4.3 Site maintenance

The Site may be unavailable or operate with reduced functionality from time to time due to maintenance. Event provides no warranty that the Site will be operational at any time, and no warranties in relation to the content of any other website linked to or from the Site.


4.4 Intellectual property

All copyright, trade marks, and other Intellectual Property rights subsisting in or in respect of the Site and any materials displayed or used on the Site, including any photographs, images, text, audio or visual material, or source code, are owned by or licensed to Event, and may not be copied, reproduced, communicated, adapted, distributed, sold, modified, published, or otherwise used without Event’s express prior written consent.
 

5 Member programs, competitions, and promotions

From time to time, Event may offer or operate other promotions, including through this Site (Promotional Offers). Promotional Offers may include:

(a )member programs and clubs including CineBuzz;
(b) competitions;
(c) discount vouchers; or
(d) other promotional events or offers.

Participation in or acceptance of any Promotional Offer may be subject to availability, not applicable to or available for all Cinemas, and be subject to additional terms and conditions. By participating in or accepting a Promotional Offer you agree to review and be bound by any applicable terms and conditions.
 

6 Privacy

6.1 Consent to collection and use of personal information

Event collects and handles your personal information in accordance with the Event Privacy Policy, available at www.eventcinemas.com.au/terms/privacy.

By using this Site or by purchasing any products or services from this Site, or by submitting any information to this Site, you agree to the collection and use by Event of your personal information in accordance with this policy.
 

6.2 Cookies

Event uses ‘cookies’ and other technologies to track your use of this Site and to adjust the content displayed on this Site. You can disable cookies and the tracking technologies we use and still access the Site.
 

7 Purchasing products via the Site

7.1 Formation of contract

Your use of the Site and/or purchase of any product or service through this Site forms a legally binding agreement between you and Event. This clause 7 sets out the terms that govern the sale of products to you via the Site.

7.2 Age restriction

Children under the age of 16 must obtain the permission and assistance of their parent or guardian to purchase any product or service through this Site.

7.3 Acknowledgements

This clause sets out Event’s policies that may affect your ability to obtain or use any goods or services you purchase via this Site.
 

Film classification

The Australian Classification Board makes classification decisions about films under the Classification (Publications, Films and Computer Games) Act 1995. Event may require proof of age identification in order to permit a person entry to a film session.
 

Alcohol

Event supplies alcohol at its Cinemas in accordance with its responsible service of alcohol obligations as applicable at each venue and reserves its right to require proof of age identification in order to supply alcohol to any person.
 

Cinema specific policies

Specific admittance or conduct policies may apply at each of Event’s Cinemas, and may include access restrictions.
 

Concession tickets

Event may require valid identification before permitting entry to a person holding a concession ticket.
 

No Free List/No Free Tickets Restrictions

Event may impose a “no free list” or “no free tickets” restriction (NFT) to certain films and screenings in its discretion. NFT is a restriction imposed for selected films and screenings upon their release. It means that no special complimentary coupons, discounts or offers are valid for use on that specific film or screening until the restriction has been lifted. Generally, the NFT restriction will only last the first few weeks after a film’s release, although there are exceptions.
 

Disrupting events

Event’s obligations to supply to you Products you have purchased via this Site may be suspended due to circumstances outside Event’s reasonable control (Force Majeure events), such as extreme weather or natural disasters, fire, industrial action, electricity, power or communications failures or shortages, or changes to law.

 

Distributor Conditions and Restrictions

The supply to you of any film related Products is subject to any conditions, limitations or restrictions imposed by the relevant studio or distributor for that film.

 

7.4 Prices

When you purchase Products through the Site, you will be shown the total purchase price which includes:

(a) the price of the Products;
(b) surcharges for additional items such as 3D glasses;
(c) online booking fees;
(d) credit card fees; and
(e) GST.

By confirming your purchase you agree to pay the total purchase price in accordance with these Terms.

 

7.5 Disclosure of customer details to payment processor

In addition to the collection of personal information as set out in the Event Privacy Policy, you consent to National Australia Bank Limited (ABN 12 004 044 937), Commonwealth Bank of Australia (ABN 48 123 123 124) and PayPal Australia Pty Ltd (ABN 93 111 195 389) collecting your personal information to process payments made by you on this Site through their payment gateway services.
 

Your payment and credit card details submitted using this Site are fully encrypted through industry standard secure software server technology. Event recommends that you check the SSL/TLS certificate at the time of any purchase to confirm this measure has been taken. If you suspect that unauthorised use of your credit card has occurred as a result of a purchase from this Site, you should notify your credit card provider immediately in accordance with its reporting rules and procedures.
 

7.6 Refund and return policy

Subject to clause 8, refunds or exchanges are not available if you:

(a) simply change your mind about Products you have purchased;
(b) have mistakenly purchased the wrong Product (including mistakes relating to session times, dates or cinema venue); or
(c) are unable to provide proof of purchase.

7.7 No Re-Sale or Promotional Use

Products or services obtained from this Site (including movie tickets and vouchers) may not be re-sold, on-supplied or transferred for commercial, consumer or promotional purposes, bundled with other goods or services, or used for promotional purposes without Event’s prior written consent.
 

8 Exclusion of warranties and limitation of liability

8.1 This clause prevails

This clause prevails over all other clauses in these Terms. To the extent permitted by law, this clause states Event’s entire liability, and your sole and exclusive remedies, for:

(a) the performance, non-performance, purported performance, or delay in performance of any obligation Event has under these Terms, or in respect of any representation made on this Site; or
(b) otherwise in relation to these Terms.

8.2 Your rights

You may be entitled to certain statutory rights and guarantees to consumers that cannot be excluded, including those provided for under the Australian Consumer Law. Nothing in these Terms is intended to exclude or restrict any of your statutory rights as a consumer or Event’s liability for:

(a) any breach of the obligations implied by law; or
(b) any other liability which cannot be excluded or limited by applicable law.

8.3 Event’s obligations

In performing any of its obligations under these Terms, or under any contract it has with you, Event’s only duty is to exercise reasonable care and skill.
 

8.4 Exclusion and limitation of liability
(a) Subject to clause 8.3 (Event’s obligations) and to the extent permitted by law, Event excludes all liability of any kind for and in respect of:
      (i)the accuracy, completeness, fitness for purpose, or legality of any information accessed through or displayed on the Site;
      (ii)the transmission or the reception of or the failure to transmit or to receive any material of whatever nature; and
      (iii)any breach of any statutory or common law duty other than any such liability arising pursuant to these Terms.
(b)To the maximum extent permitted by law, Event’s total liability for a breach of a condition or warranty implied by the Australian Consumer Law is limited to, in respect of the Product or Products to which the breach relates:
      (i)replacement or resupply of the Product or Products; or
      (ii)the cost of the Product or Products.
 

9 Governing law

These Terms are governed by the laws of New South Wales, Australia.
 

10 Contact

If you have questions about our services, this Site, or these Terms, you can contact Event by email on:   [email protected]

 

  


Cinebuzz Club Terms and Conditions
Including Cinebuzz for Crew, Cinebuzz for Students, Cinebuzz Film Club, Cinebuzz Chicks at the Flicks and Cinebuzz for Seniors.
 
1. Introduction:
 
1.1 These Terms and Conditions are for the Cinebuzz Rewards Program. Your participation in the Program will be governed by these Terms and Conditions. They are intended to protect both Members and the Program Operator. It is a Member’s responsibility to read and understand them. We ask that you read them carefully.
 
1.2 Use of your Membership Card or Membership Number signifies your acceptance of the current Terms and Conditions of the Program.
 
1.3 These Terms and Conditions are effective as at 1 July 2014. These Terms and Conditions, including any Benefits of the Program, may be amended from time to time by the Program 
Operator at its sole discretion. 
 
1.4 Every Member is subject to these Terms and Conditions.
 
2. Definitions:
In these Terms and Conditions, the following words and expressions shall have the meanings as defined below unless the context otherwise requires:
 - 'Benefits' means benefits offered under the Program to Members.
 - 'Card' means a card issued by the Program Operator to identify the Member as a participant of the Program and to enable a Member to utilise the benefits and privileges of the Program.
 - 'Cinebuzz Rewards' means the cinema loyalty program operated by the Program Operator.
 - 'Cinebuzz Rewards Crew' means a person who qualifies as a Cinebuzz Rewards Crew Member for the time being. For details please see cinebuzz.com.au
 - 'Cinebuzz Rewards for Seniors' means a person who qualifies as a Cinebuzz Rewards for Seniors Member. For details please see cinebuzz.com.au
 - 'Cinebuzz Rewards for Students' means a person who qualifies as a Cinebuzz Rewards for Students Member. For details please see cinebuzz.com.au
 - 'Cinebuzz Rewards VIP Member' means a Member who has qualified for the VIP membership tier and so is entitled to additional Benefits as set out in these Terms and Conditions.
 - 'Cinemas' means cinemas operated by The Greater Union Organisation Pty Ltd or its related bodies corporate in Australia including cinemas branded Event Cinemas, Greater Union or Birch Carroll & Coyle.
 - 'Free Movie Ticket' provides for the Member to receive a complimentary movie ticket at no cost, subject to availability, at a Participating Cinema.
 - 'Gold Class Session' means any session screened in a Gold Class auditorium at a Participating Cinema, where Gold Class pricing applies.
 - 'Member' means a person who has been admitted by the Program Operator as a participant in the Program and is being recognised by the Program Operator as a participant for the time being.
 - 'Membership' means membership of the Program by a Member.
 - 'Membership Number' means the number shown on the Member’s Membership Card or when the Member logs onto their home page online or via mobile app.
 - 'Membership Tier' means the tier of Membership the Member is qualified to. This is either a base tier or VIP tier membership.
 - 'Membership Type' means the type of Membership the Member holds. This is either a Cinebuzz Rewards Crew Membership, a general Cinebuzz Rewards Membership, a Cinebuzz Rewards for Students Membership or a Cinebuzz Rewards for Seniors Membership.
 - 'Participating Cinema' means the Cinemas designated by the Program Operator from time to time as 'Participating Cinemas' for the purpose of the Program. For a list of current Participating Cinemas please see cinebuzz.com.au
 - 'Program' means the Cinebuzz Rewards Program.
 - 'Program Operator' means The Greater Union Organisation Pty Ltd.
 - 'Program Partner' means an entity with which Program Operator has entered into an agreement to provide goods and/or services to Program Members.
 - 'Reward Points' means points earned as part of the Program that can be redeemed for a Free Movie Ticket. For the sake of clarity it is noted that Reward Points are totally different to Status Credits that can be earned in the Program. Rewards Points are not relevant to tier status assessment in the Program.
 - 'Seniors' means a Member who has been approved by the Program Operator as a Cinebuzz Rewards for Seniors Member of the Program for the time being.
 - 'Standard Session' means any session excluding Gold Class, Vmax, Silverscreen, Movie Marathons, 3D sessions or any other screening or program determined by the Program Operator to be a special event.
 - 'Status Credits' means the credits earned by a Member that counts towards their tier status assessment. For the sake of clarity it is noted that Status Credits are totally different to Reward Points. Status Credits cannot be redeemed for a Free Movie Ticket.
 - 'Students' means a Member who has been approved by the Program Operator as a Cinebuzz for Students Member of the Program for the time being.
 - 'Terms and Conditions' means these terms and conditions of the Program and any changes to these terms and conditions as may be made by the Program Operator from time to time, at its sole discretion.
 - 'VIP Member' means a Member who qualifies to the VIP Cinebuzz Rewards tier of Membership at that particular time.
 - 'Vmax session' means any session screened in a Vmax auditorium at a Participating Cinema, where Vmax pricing applies.
 - '3D' session, means any session at a Participating Cinema advertised as a 3D session.
 
3. Types of Membership
There are four types of Membership available that you may be eligible for:
Cinebuzz Rewards Member; or
Cinebuzz Rewards Crew; or
Cinebuzz for Students Member; or
Cinebuzz for Seniors Member.
 
3.1: Cinebuzz Rewards
A person who is a Member, but is not enrolled to be a Cinebuzz Crew, Cinebuzz Rewards for Students or Cinebuzz Rewards for Seniors Member will be a Member of the general Cinebuzz Rewards Program.
 
3.2: Cinebuzz Rewards Crew
A person who is eligible for a Cinebuzz Rewards Crew Membership as set out in the Criteria for Membership below will be a Cinebuzz Rewards Crew Member for the time being and be entitled to additional Benefits under the Program. For details please see cinebuzz.com.au
 
3.3: Cinebuzz Rewards for Students
A person who is eligible for a Cinebuzz Rewards for Students Membership as set out in the Criteria for Membership below will be a Cinebuzz Rewards for Students Member for the time being and be entitled to additional Benefits under the Program. For full details of Cinebuzz Rewards for Students please see cinebuzz.com.au
 
3.4: Cinebuzz Rewards for Seniors
A person who is eligible for a Cinebuzz Rewards for Seniors Membership as set out in the Criteria for Membership below will be a Cinebuzz Rewards for Seniors Member and be entitled to additional Benefits under the Program. For full details of Cinebuzz Rewards for Seniors please see cinebuzz.com.au
 
4. Membership Tiers:
There are two tiers of Membership available that a Member may be eligible for:
Cinebuzz Rewards Member; or
Cinebuzz Rewards VIP Member. 
Any Member who is not a VIP Tier Member is a standard Cinebuzz Rewards tier member.
A Member will be a Cinebuzz Rewards VIP Member for the time being if they meet the criteria for Cinebuzz Rewards VIP Membership as set out below.
 
5. Membership cost:
Membership of the Program is free of charge
 
6. Membership:
 
6.1: General Criteria
A person can hold a Membership if that person meets each of the following criteria:
 (a) The Program Operator has approved the person’s Membership application at its sole discretion;
 (b) The person must be a resident of Australia;
 (c) To be a Member of the general Cinebuzz Rewards program the applicant must be between the ages of 15 to 59 inclusive:
 Those aged 3 and up to 14 may join the Cinebuzz Rewards Crew Program

 

 Those aged 60 years and over may join the Cinebuzz Rewards for Seniors Program;
 (d) Membership can only be held by an individual. Membership is not open to families, groups, companies, trusts, partnerships, other entities, government departments or agencies. 
Individual employees of a corporation or other entity can be enrolled as individual members;
 (e) The person must provide and maintain details of a valid email address for their Membership at the time of joining and for their period of Membership and agree to receive 
membership information emails from time to time. Members of the one household may share the same email address.
 
6.2: Criteria for Cinebuzz Rewards Crew Membership
A person can hold a Cinebuzz Rewards Crew Membership if that person meets each of the following additional criteria:
 (a) The person must be in the age range of 3 to 14 years of age inclusive; and
 (b) The parent or guardian of the child must complete the on-line application form at cinebuzz.com.au for the child and as part of that process the parent or guardian must 
provide their email address and other information as the contact point for communication to the child Member and the parent or guardian must also acknowledge their approval for 
the child to join as part of the application process.
 
6.3: Criteria for Cinebuzz Rewards for Students Membership
A person can hold a Cinebuzz Rewards for Students Membership if that person meets the following additional criteria:
 (a) The person must be an enrolled student at an education institution or equivalent as assessed by the Program Operator and be able to show a student card each time they attend the 
cinema if requested by staff of the Program Operator.
 
6.4: Criteria for Cinebuzz Rewards for Seniors Membership
A person can hold a Cinebuzz Rewards for Seniors Membership if that person meets the following additional criteria:
 (a) The person must be 60 years of age or over.
 
6.5 Criteria for different tiers of Membership: 
 
6.5.1: All Members will fall into one of two tiers within the Program. Either:
 (a) Cinebuzz Rewards Tier: At time of joining all Members initially enter the Program as a Cinebuzz Rewards Member. They will retain that level of Membership until either, (i) they 
qualify for a higher Membership tier, (ii) they terminate their Membership, or (iii) the Program Operators terminate their Membership; OR
 (b) Cinebuzz Rewards VIP Tier: To become a Cinebuzz Rewards VIP Member, an individual must earn a certain number of Status Credits in a rolling 12 month period as specified by the Program Operator. Once a Member becomes a Cinebuzz Rewards VIP Member they will retain that status for 12 months from the end of the month they qualify. At the end of the 12 months their tier status will be re-assessed. To maintain the status of a Cinebuzz Rewards VIP Member they must continue to earn a certain number of Status Credits in the subsequent rolling 12 months as specified by the Program Operator. Please see cinebuzz.com.au for details regarding the number of Status Credits to either attain or retain Cinebuzz Rewards VIP Membership status. 
 
6.5.2: Earning Status Credits for tier assessment
Members will earn Status Credits for a maximum of one paid ticket per session where the purchased ticket is used by the Member and the Member’s Membership Number is recorded against the ticket purchase. 
Members will earn Status Credits according to the type of session they purchase a ticket for, with different Status Credits earned for each of a Standard Session, a Vmax Session and a Gold Class Session. Please see cinebuzz.com.au for details regarding the number of Status Credits currently earned by session type.
Status Credits are not earned on a Free Movie Ticket.
Status Credits are earned by the individual Member and cannot be transferred or pooled with other Members.
Status Credits expire at the end of the month on the 1 year anniversary of the month they were earned.
 
7. Membership Card 
 
7.1 The Program has its own distinctive Membership Cards. There are separate distinctive Membership cards for:
 (a) Cinebuzz Rewards Crew Members
 (b) General Cinebuzz Rewards Members 
 - With a separate card for general Cinebuzz Rewards VIP Members
 (c) Cinebuzz Rewards for Seniors Members 
 - With a separate card for Cinebuzz Rewards for Seniors VIP Members 
Cinebuzz Rewards for Student Members have a standard Cinebuzz card as used by general Cinebuzz Rewards Members, with the Program’s system providing information to the Members online and in-cinema to cinema staff as to their eligibility for Cinebuzz Rewards for Student benefits at any particular time.
 
7.2 VIP Membership Cards have a member since date on them. Regardless of whether the member is downgraded from Cinebuzz VIP to standard membership they can to continue to use their Cinebuzz VIP card. 
 
7.3 If a base tier Cinebuzz Rewards Member meets the criteria at any time to move to VIP Membership tier status, the Member will be issued with a new VIP Membership Card for which they now qualify. 
 
7.4 The Member’s existing balance of Reward Points is retained if and when a Member changes status from any one tier to another.
 
7.5 Members should keep their Card secure.
 
7.6 The Card is not transferable and must not be given to other individuals to secure benefits from the Program.
 
7.7 The Membership Card should be presented at the point of sale when making any purchase.
 
7.8 If a Membership Card is lost or stolen the Member must immediately advise the Program Operator. In the first instance the Program Operator will replace the Membership Card. Thereafter the Member may be charged a replacement fee of $10 at the Program Operator’s discretion.
 
7.9 The Program Operator shall be entitled to assume that any person that purports to be a Member and provides (whether in person or through any electronic, telecommunications or other media) the Membership Card or Membership Number to the Program Operator is in fact the Member. The Program Operator shall be entitled to reveal to any such person any and all information relating to their Membership and Membership bookings, and treat and act on any request of such a person with respect to any other matter regarding the Program without taking any further steps to verify the identity of the person.
 
8. Period and Form of Membership
The Period of Membership of the Program is from the date of enrolment until terminated by either the Member or the Program Operator.
A Cinebuzz Rewards Crew Member will automatically become a general Cinebuzz Rewards Member when they reach the age of 15.
A general Cinebuzz Rewards Member will automatically become a Cinebuzz Rewards for Seniors Member when they reach the age of 60.
A Cinebuzz Rewards for Students Member will be required to provide student identification that is acceptable to the Program Operator each year to retain their Cinebuzz Rewards for Student Membership. Otherwise they will automatically be migrated after that year to a general Cinebuzz Rewards Membership unless or until they subsequently provide student identification that is acceptable to the Program Operator.
 
9. Activation of Membership
 
9.1 Members who join the Program online or via mobile app will be allocated, while enrolling online or via mobile app, a temporary online version of a Membership Card and associated details. From that point, their Membership is active and may be used, including the ability to both earn and redeem Reward Points. Members who have joined online or via mobile app should collect their actual Membership Card when they next attend any Participating Cinema. To do so they need to print off from their online Membership homepage a copy of their online membership card. They should present this print off to staff in cinema who in turn will scan the document and provide them with their actual Membership Card.
 
9.2 Members who join the Program in cinema will be provided a permanent Membership Card with a Membership Number at that time. The Member can earn Reward Points from that time. However, for the Member to complete enrolment and fully activate their Membership, they must go online at cinebuzz.com.au and provide details to complete their enrolment. In the case of the activation of enrolment for a Cinebuzz Rewards Crew Member, this enrolment must be completed by the parent or guardian of the person being enrolled. Once that process is completed, Reward Points can be redeemed as set out in these Terms and Conditions.
 
10. Program Benefits
 
10.1 No Guarantee
The Program Operator does not guarantee or warrant that any or all of the Benefits or privileges of the Program will be available at all times. The Program Operator reserves the right to change, modify, limit or cancel any of the Program Benefits at any time. This includes increasing or decreasing any requirements for a reward, changing the value of rewards or limiting the availability of rewards. This also includes changing the list of Participating Cinemas.
 
10.2 Earning Reward Points
Members will earn Reward Points on one paid ticket per session. A ticket purchased by a Member must be used by that Member.
The number of Reward Points earned will vary depending on the session type the Member has purchased and the Member’s tier of Membership. Please see cinebuzz.com.au for details of the number of Rewards Points that will be earned by session type and according to a Member’s Membership tier status. Complimentary tickets do not earn Reward Points.
The Program Operator may offer bonus points for any particular movie, session, cinema or any combination thereof.
A Member can only earn a maximum of 1,700 Reward Points on any calendar day.
Points earned through purchasing tickets may not be credited to the Member’s account until up to 24 hours after the session in which they were earned.
Members cannot transfer points to another Member. 
Points cannot be redeemed for cash.
Points may vary between ticket types. In the event that tickets are purchased as a package (e.g. double-admit eVouchers, Family Passes, 2-for-$x etc) only one member may be able to earn points.

Standard sessions for Family Pass earn 400 points, Screen Saver earns 75 points. Screensaver tickets with Vmax Surcharges earn 100 points. Telstra Thanks tickets earn 50 points for standard and 75 for Vmax sessions. Telstra tickets do not qualify for the online bonus points. Moonlight GA can be redeemed at 600 and Moonlight Gold Grass can be redeemed at 1500 points. Moonlight GA Earn 100. Moonlight Gold Grass Earn 250.

 

10.3 Redeeming Reward Points

Members can redeem Reward Points for Free Movie Tickets. The number of Reward Points needed will vary depending on the Membership type and the session type the Member is redeeming the ticket for. Please see cinebuzz.com.au for details of the number of Rewards Points that are required to redeem a Free Movie Ticket.

The Program Operator may, at its sole discretion from time to time, offer a reduced points redemption requirement for any particular movie, session, cinema, member type or any

combination thereof.

Reward Points will be removed from the Member’s account at the time of booking a redemption ticket but may not appear as removed until up to 24 hours after the session in which they were redeemed.

Free Movie Tickets for redemption may not be available for all sessions or any sessions marked as No Free Tickets (NFT). Free Movies Tickets are not available on film titles distributed in Australia by Universal Pictures International Australasia Pty Ltd. Where Free Movie Tickets are available for redemption, the number available for redemption in each session is limited and once these have been used others will not be made available for redemption.

Members may be able to redeem Reward Points for items other than Free Movie Tickets at certain times as specified by the Program Operator.

Reward Points redemption of Free Movie Tickets must be booked online or via the mobile app at cinebuzz.com.au

 

No Free List

The Company may impose a “no free list” or “no free tickets” restriction (NFT) to certain films and screenings in its discretion. NFT is a restriction imposed for selected films and screenings upon their release. It means that no special complimentary coupons, discounts or offers and Cinebuzz Reward Points redemption are valid for use on that specific film or screening until the restriction has been lifted. Generally, the NFT restriction will last only 1-2 weeks after a film’s release, although there are exceptions.

 

 
10.4 Reward Points expiry
Reward Points remain valid and can be used for a period of up to 12 months after the date they were earned. Reward Points earned more than 12 months previously will automatically expire.
 
10.5 Flash Promotions and offers
Members who have their Membership Card scanned or buy tickets online may go into the draw to ad-hoc competitions or receive ad-hoc discounts, offers and rewards. Members are subject to the terms & conditions of such offers.
 
10.6 Screenings
Members may be eligible to attend special screenings only available to Program Members, or available to Members at a reduced price. Members may be required to present their Membership Card at such sessions as proof of Membership. Membership does not guarantee entry to these screenings and are only available while tickets last.
 
10.7 Program Partners
The Program may include Benefits to Members from time to time that are offered by third party Program Partners. These offers are accepted by the Program Operator in good faith as to the appropriateness of the offer for Members and the ability of the Program Partner to deliver in accordance with any offer they make. The Program Operator accepts no responsibility or liability whatsoever with regard to any offers or Benefits provided to Members by Program Partners or any matter or dispute that may arise between the Member and a Program Partner in relation to any offer or Benefit that a third party has made through the Program.
 
10.8 Additional Cinebuzz Rewards Crew Member Benefits
Each Cinebuzz Rewards Crew Member may receive additional Member Benefits when attending Participating Cinemas or participating in other offers or promotions by the Program Operator. These may include special Cinebuzz Rewards Crew Member pricing to certain sessions. Please see cinebuzz.com.au for details applicable at any point of time for Cinebuzz Rewards Crew Members.
 
10.9 Additional Cinebuzz Rewards for Students Member Benefits
Each Cinebuzz Rewards for Students Member may receive additional Member Benefits when attending Participating Cinemas or participating in other offers or promotions by the Program Operator. This may include special pricing to certain sessions. Please see cinebuzz.com.au for details applicable at any point of time for Cinebuzz Rewards for Students Members.
 
10.10 Additional Cinebuzz Rewards for Seniors Member Benefits
Each Cinebuzz Rewards for Seniors Member may receive additional Member Benefits when attending Participating Cinemas or participating in other offers or promotions by the Program Operator. These may include special pricing to certain sessions. Please see cinebuzz.com.au for details applicable at any point of time for Cinebuzz Rewards for Seniors Members.
 
10.11 Additional VIP Member Benefits
Cinebuzz Rewards VIP Members may receive additional Member Benefits when attending Participating Cinemas or participating in other offers or promotions by the Program Operator. These may include benefits such as special pricing to certain sessions, increased points earning rates, decreased points redemption rates, access to special events or other benefits. Please see cinebuzz.com.au for details applicable at any point of time for VIP members.
 
11. Required methods of cinema bookings to receive Program Benefits
 
11.1 In order to ensure that Member bookings can be tracked to deliver Program Benefits, Members must log in to their accounts when making paid ticket bookings either online or via mobile App, or scan/present their Membership Card to the cashier at the beginning of the transaction when purchasing in cinema.
 
11.2 Reward Points redemption of Free Movie Tickets must be booked online, via mobile app at cinebuzz.com.au or in cinema. Members must sign into their online account and follow the prompts associated with online redemption bookings.
 
12. Termination and Liability
 
12.1 If in the Program Operator’s reasonable opinion, a Member is using their Membership in an abusive or fraudulent way, has failed to comply with these Terms and Conditions, has committed an unlawful act or causes wilful damage to the Program Operator’s property, the Program Operator has the right to:
 (a) immediately terminate their Membership;
 (b) suspend their Membership temporarily until further notice;
 (c) reverse or cancel any Reward Points and or other Program Benefits that a Member has accrued; and/or
 (d) refuse to honour the redemption of any Reward Points.
 
12.2 Fraud or abuse concerning the Membership and/or privileges and Benefits may be subject to appropriate administrative and/or legal action by the Program Operator.
 
12.3 On the death of a person who is a Member the Membership will automatically terminate.
 
12.4 The Program Operator reserves the right to terminate the Program at any time without assigning any reason or giving any prior notice.
 
12.5 All Benefits, offers and rewards will be forfeited on termination of a Membership or on termination of the Program. The Program Operator (and its related bodies corporate and Program Partners) will have no further liability to any Member on termination of the Member’s membership or termination of the Program.
 
12.6 To the extent permitted by law (and including without limiting the application of the Australian Consumer Law and the Consumer Guarantees):
 (a) The Program Operator (and its related bodies corporate and Program Partners) is not liable to a Member for any indirect or consequential loss or damage of any kind including loss of profits and loss of revenue;
 (b) the maximum aggregate liability of the Program Partner (and its related bodies corporate and Program Partners) in connection with the Program, whether for breach of this Agreement or in tort (including negligence) or otherwise is $10.
 
12.7 Nothing in these Terms and Conditions of Membership shall limit the Program Operator in the exercise of any of its legal or equitable rights and remedies.
 
13. Local laws and possible tax liability
 
13.1 The Program and the Member’s entitlements to any Benefits under the Program are subject to all laws applicable to the Program Operator and to the Member which restrict, prohibit or limit the scope or extent of the Program or any Benefits or privileges.
 
13.2 Rewards under the Program may be subject to tax liability. Any tax liability, including disclosure, connected with the receipt or use of the programs is the responsibility of the Member.
 
14. Reserved right to amend the Program
 
14.1 The Program Operator reserves the right to amend or alter the Terms and Conditions of the Program at any time. All interpretations of these Membership rules and regulations and conditions shall be at the sole discretion of the Program Operator.
 
15. Governing Law and jurisdiction
 
15.1 The Terms and Conditions of Membership of the Program are governed by and will be construed in accordance with the laws of New South Wales, Australia irrespective of where the application for Membership has been completed by the Member and submitted to the Program Operator. In any action or other legal process with respect to any matter or thing in connection with these Terms and Conditions or Membership, the Member submits to the non-exclusive jurisdiction of the courts in the State of New South Wales.
 
15.2 Nothing in these Terms and Conditions affects any rights a Member may have and which by law cannot be excluded, including under the Australian Consumer Law. 
 
15.3 If part or all of any clause in these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.
 
16. Privacy Policy
The Program Operator respects your right to privacy and has policies and procedures in place to ensure that all personal information collected by the Program Operator is handled sensitively, securely and in accordance with regulatory requirements. The Program Operator’s Privacy Policy is available at eventcinemas.com.au/terms/privacy. As a Member of the Program, you agree to the collection and use by the Program Operator of your personal information in accordance with the Program Operator’s Privacy Policy.
 
17. Contact Us
If you have any questions or queries about the Cinebuzz Rewards Program, please contact us using the following email address: [email protected]
 
 
 
  
Contact us
We take the privacy of your information seriously and it is important that you understand how we manage your personal information. If you have any questions or comments in relation to this Privacy Policy, if you wish to access or correct your personal information, or if you wish to make a complaint about a privacy matter, please contact us by email at [email protected], or by mail addressed to:
 
Privacy Officer
Event Hospitality & Entertainment Limited
478 George Street
Sydney NSW 2000
 
You should provide us with as much detail as possible about the particular information sought, in order to help us retrieve it. An access fee may be charged.
 
If you wish to make a complaint about a privacy matter, we will examine the complaint and endeavour to respond within 14 days. If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner (see www.oaic.gov.au).
 
The Company reserves the right to change this privacy policy at any time. The Company will notify any changes by posting an updated version of the policy on its website.


The Greater Union Organisation Pty Ltd is a subsidiary company of Event Hospitality & Entertainment Limited which has its own privacy policy which is available at www.evt.com